Refund Policy

This policy explains when money is refundable and when it is not. It is written plainly because refund disputes almost always come from vague policies rather than bad intent.

It covers services bought through omnihosting.co.in. Hosting, domains and SSL bought on omnihosting.in follow the refund policy published there.

The short version

• Work not yet started: refundable, less any costs already committed
• Work in progress: refundable in proportion to what has not been delivered
• Work delivered and approved: not refundable
• Third-party costs already spent: not refundable

Website and design projects

If you cancel before we begin work, the advance is refunded in full, less any third-party cost already committed on your behalf — a domain registration, a stock licence, a purchased plugin.

If you cancel after work has begun, we assess what has been delivered against the agreed scope and refund the balance. Design work already presented to you counts as delivered, whether or not you chose to proceed with it.

Once a website is live and handed over, the project fee is not refundable. If something we built does not work as agreed, we fix it at no charge under the support period rather than refunding.

Monthly services

SEO, advertising management, social media and maintenance are billed monthly in advance. You can stop at the end of any billing month with thirty days’ notice.

A month already begun is not refundable, because the work for that month is planned and largely carried out at its start. We do not lock clients into long contracts precisely so that leaving is straightforward.

Advertising spend sits in your own platform account and is refunded, or not, by Google or Meta according to their rules. It never passes through us.

CCTV and hardware

The site survey is free and carries no obligation.

Once equipment has been ordered against your approved quotation, the hardware portion is not refundable, because it is bought specifically for your installation. If installation has not yet happened, the installation portion is refundable in full.

Faulty equipment is replaced or repaired under the manufacturer’s warranty. We handle that claim for you. A warranty replacement is not a refund.

Equipment cannot be returned for a refund once installed, other than under warranty.

Tally and licensed software

Software licences are not refundable once issued, as the licence key is activated against your business and cannot be returned to the vendor. Services around the licence — installation, migration, training — are refundable in proportion to what has not yet been delivered.

What is never refundable

• Money already paid to a third party on your behalf — domains, licences, hardware, ad spend
• GST already paid to the government
• Work that was delivered and approved
• A change of mind about a strategy that was explained and agreed in writing

Results are not a refund ground

We do not refund on the basis that a campaign, a ranking or a website did not produce a particular business result. We are accountable for doing the work properly and reporting honestly; we are not able to guarantee an outcome that depends on your market, your pricing and platforms nobody controls.

If you believe the work itself fell short of what was agreed, tell us. We would rather fix it than argue about it.

How to request a refund

Write to us at the address below or call +91 93086 86345. Tell us the invoice number and what you would like refunded. We respond within three working days with either the refund or a clear explanation of why it does not apply.

Approved refunds are returned by the same route the payment came in, within seven to ten working days.

Contact

Omni Hosting, Patliputra-Kurjee Road, Patna 800010, Bihar, India. Phone +91 93086 86345.